The Directorate of Information Systems of the Ministry of Economy and Finance (MEF) organized Monday 07 December 2020 at the Golden Tulip the Diplomate Hôtel de Cotonou its “Team bulding 2020” seminar to assess and take stock of the digital reforms induced by the Ministry….

“Digital transformation and experience users / customers: challenges and perspectives ” It’s around of this theme that the computer scientists of the Ministry of the Economy and Finance are reunited. Take stock of the digital transformation of Ministry of Economy and Finance; present innovations major since 2016 at the level of competence of the ministry (taxes and duties, customs, budget, expenditure chain, land, public contracts, control financial…); develop a collective action plan for the improvement of the user / customer experience; improve team spirit and cohesion through workshops, games and team building activities. These are the objectives of this seminar under the leadership of the Director of Information Systems (DSI) of the MEF, Alain Ahounou supported by an international consulting firm in Performance Management certified ISQ Managere Africa. Second of its kind after that of 2018, this seminar is also understood as an evaluation of the performance of the IT department which drives and coordinates the digital transformation of the entire ministry.

In setting the scene, Alain Ahounou reiterated the context and the objectives of these meetings before taking stock of the digital reforms undertaken within the ministry since 2016, under the leadership of the Minister of the Economy and Finance Romuald Wadagni. For the CIO, even if it is not easy to assess, the results are shining with regard to the table presented by this important ministerial department at the advent of the power Patrice Talon.

In turn, the IT managers of the various structures under the supervision of the ministry took stock of digital reforms in their entity. Divided into groups work, the participants discussed the relevance of the reforms operated, the degree of user / customer satisfaction and the improvements possible and perspectives.

The objective of this exercise is to establish customer experience measurement matrices in order to carry out corrective measures for better user satisfaction, in short to move towards “design thinking” to stick as closely as possible to the needs of customers. users. Such foundations need to be renewed for more performance in the Ministry of the Economy and Finance and in public administration in general.

Below are the images of the seminar